Follow the flow. Enter once, price live, route the customer.
Time on Call00:00
01Customer
02Build & Price
03Booking Path
04Summary
Find Customer
Start with the phone number. Existing Facebook / GHL leads populate automatically; new customers can be added without leaving this page.
Enter the phone number from the GHL lead notification.
Name—
Phone—
Email—
Address—
Source: —Service: —Timing: —Original TV: —
Looking up city / state…
Build & Price
Work down the call naturally. TV Size / Type starts open; everything else stays compact until you need to edit it.
Optional — leave blank for dismount-only, soundbar-only, consultation, or other service calls.
On-Site Consultation
Consultation Sales Desk
The $350 consultation stands alone. Request photos, send examples, schedule the consultation, and send the reservation without going through the normal TV booking path.
$350
Project Type
Pictures
Photo upload requests point the customer to UTVUpload.com so they can send multiple pictures from their phone.
Sending the reservation posts the customer, service, notes, date/time and $350 amount to the GHL workflow.
Flat Mounts
Full Motion Mounts
Drywall is standard. Add only the upgrades that apply; fireplace + wall material can stack.
Above-fireplace install: Standard On-Wall Wire Concealment and the In-Wall Power Kit are not used for above-fireplace installations. Use the appropriate custom concealment/electrical option instead.
Wire Concealment
Electrical In-Wall Power Kit Most Popular
Add-Ons
Possible drywall access: This selection may require openings in the wall depending on the wire path and construction. Drywall repair and touch-up paint can be added if needed.
Patch & paint notice: Customer must provide the matching paint. Exact color/finish matching cannot be guaranteed because existing paint can fade, age, or vary by batch.
Estimated Project Total
$0
Present the total first, then read the project back from the summary before moving to booking.
“Okay, I’m showing your estimated total at $0. Let me quickly read everything back to you and make sure we’ve got it right.”
Would you like to book your installation now?
Ask this immediately after presenting the estimated total.
Yes — Book Now
No — Send Quote
Send Quote
If they're not ready to book, get the email now. We already have their mobile number.
Internal — Why are they not booking right now?
Capture what you already understood from the conversation. No need to interrogate the customer.
Choose Text or Email. Each button sends a separate request to the same GHL webhook so the workflow can trigger the correct delivery method.
Service Address
Say: “Perfect. I’m showing your city and state as:”
Then ask: “What’s the street address?”
Are they pretty flexible, or do they need a specific date?
The customer's answer determines the booking path — the VA doesn't need to remember websites.
Flexible Reservation — $75
Collect up to 3 preferred dates. Today can be one of them. Dispatch will confirm the best available option.
Ask: Is there anything we need to let the technician know before he arrives?
Customer receives the Smart Booking checkout to confirm their information and submit the $75 reservation.
Specific Date / Priority
Use this when the customer's booking depends on one specific date. Verify availability first, then send the full-payment booking.
Tap the requested day
8 AM–12 PM
12 PM–4 PM
4 PM–8 PM
Anytime — Call First
Custom
Ask: Is there anything we need to let the technician know before he arrives?
Priority Amount Due
$0
Do not send full payment until the requested date/window has been verified.
Call Summary
Everything captured this call — nothing re-entered, nothing lost.
Customer
Booking Path
Appointment
Internal Notes
Save to GHL
Sends everything from this call straight to the contact record — no extra tab, no manual submit.
Saved successfully to the GHL contact record.
Internal Notes
Office-only — for technicians & dispatch. Never shown to the customer.
Examples: existing mount already installed · TV is upstairs · customer has dogs · same-day request · special instructions